📦 How long does shipping take?
Orders are processed within 1–2 business days. Delivery typically takes 2–3 weeks, depending on your location. You'll receive a tracking number as soon as your order has been dispatched.
🌍 Do you ship internationally?
Yes! We ship to most countries worldwide.
🚚 Can I track my order?
Absolutely! Every order includes a tracking number so you can follow your parcel every step of the way.
🔄 What is your returns policy?
If you're not completely satisfied with your order, you can request a return within 14 days of receiving your item. Simply contact us and we'll be happy to help.
📦 Will my figure arrive safely?
Yes! Every figure is carefully packaged with protective padding to help ensure it arrives in excellent condition.
💬 Need help?
If you have any questions before or after placing an order, feel free to contact us at support@pokepump.store. We'll get back to you as soon as possible.