Frequently Asked Questions

📦 How long does shipping take?

Orders are dispatched within 2 business days. Delivery typically takes 2–3 weeks, depending on your location.

🌍 Do you ship worldwide?

Yes! We ship to most countries worldwide. If we can't deliver to your location, you'll be notified at checkout.

🚚 Will I receive tracking information?

Absolutely. Every order includes a tracking number, which will be emailed to you once your order has been dispatched.

🔄 What is your return policy?

If you're not completely satisfied, you can request a return within 14 days of receiving your order. Items must be returned unused and in their original condition.

📦 Will my figure arrive safely?

Yes! Every figure is carefully packaged to help ensure it arrives in excellent condition.

🏋️ What are the figures made from?

Our figures are made from premium-quality PVC with a detailed paint finish and a sturdy display base.

📏 How big are the figures?

Each figure stands approximately 15–19 cm (6–7.5 inches) tall, depending on the character.

🎁 Are these a good gift?

Definitely! They're perfect for Pokémon fans, gym enthusiasts, collectors, gamers, or anyone who enjoys unique and funny collectibles.

💬 Need help?

Our support team is always happy to help. Simply email us at support@pokepump.store, and we'll get back to you as soon as possible.