Refund Policy
We want you to love your order. If you're not completely satisfied, we're here to help.
You may request a return within 14 days of receiving your order. To be eligible for a refund, your item must be unused, in its original condition, and returned with its original packaging where possible.
Once your return has been received and inspected, we'll notify you of the outcome. If approved, your refund will be processed to your original payment method.
Damaged or Incorrect Items
If your order arrives damaged, defective, or you've received the wrong item, please contact us within 48 hours of delivery at support@pokepump.store and include:
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Your order number
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Photos of the item
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Photos of the packaging
We'll work with you to resolve the issue as quickly as possible.
Please note: Return shipping costs are the responsibility of the customer unless the item is damaged, defective, or incorrect.